Frequently Asked Questions

I’m on a Mac—Can I use Smart Share?

Absolutely!  It’s easy-to-use and reliable for both Macs and PCs.

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I use Bookmarklet. Should I switch to Smart Share?

If you’re happy, there’s no need to change.  You can keep using Bookmarklet.  If you want more options like campaign choice or the ability to share directly to Facebook or Pinterest, Smart Share is a better tool for you.

Bookmarklet

Smart Share

Browser

Any*

Chrome only

Mobile Sharing

No

No

Campaigns

Create 1 Bookmarklet / Campaign

Load your Campaigns and access all active

Identifiable Icon in Browser

No

Yes

Share directly to Facebook

No

Yes

Share directly to Pinterest

No

Yes

Share directly to Twitter

No

Not at this time

Share directly to Instagram

No

Not at this time**

Tool Languages

English only

English, French, German, Italian, and Spanish

*Works well for most browsers on the PC. Works best in Chrome for the Mac. **Possible that this feature will be include in an upcoming release.

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I don’t see my Campaign in the drop-down list.

Two potential causes

  1. You added your campaign after you last uploaded your file to Smart Share.
    • Fix: Download your latest campaigns from EPN and upload them to the Chrome extension. You’ll find instruction in our Quick Start Guide here.
  2. You’ve deactivated the campaign. Deactivated campaigns don’t show up in the list.
    • Fix: Create a new campaign to suit your needs (deactivated campaigns can’t be re-activated). Don’t forget to download your new set of campaigns from EPN and upload them to Chrome.

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Do you have extensions or plug-ins for other browsers?

Not at this time. We’re exploring other options.

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I’m posting on Facebook and the item’s picture doesn’t show—it’s just the eBay logo. Am I doing something wrong?

No, this is a known issue we’re aware of but don’t yet have a path to fix, as  Facebook’s interface overwrites some images in our affiliate links by substituting the eBay logo. We do have a recommended workaround that helps most of the time:

Save the item’s picture and attach it to your post. Be sure that you’re using the image from the item you’re promoting.

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What do I need to know about images?

Be aware that some sellers are super-protective of their images. If you use their image to help sell their item, you shouldn’t encounter any complaints. But if the owner of a picture contacts you and tells you to take it down—absolutely honor their wishes.  And, of course, never use one seller’s image to promote another seller’s products.

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If you still can’t figure out what’s wrong, contact Customer Support via AskEPN@ebay.com.and provide as much detail as you can - the site where you’re placing the banner, the search term and category you’re using for the banner, the browser and operating system you’re using, etc.

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